Technical Support Escalations
Frontier Networks Inc. provides technical support 7/24/365.
Frontier Networks Trouble Reporting
Frontier Networks Inc. provides technical support 7/24/365. When you call the Networks Operations Center (NOC), we will answer your call with one of our trained Technical Service Representatives. They will document the problem, provide you with a ticket number, and escalate the issue to the appropriate department for resolution.
We welcome you at any point to feel free to escalate to us for a status report independent to this on-line update. It is here that you can assert greater urgency to a reported ticket if required.
Level 1 Trouble Reporting
Network Operations Centre (NOC)
Phone: 416-847-5240 or;
1-866-833-2323 Ext. 2
Email: support@frontiernetworks.ca
Note: This is answered 24 x 7 x 365
Level 2 Technical Phone
Phone: 416-847-5240 or;
1-866-833-2323 Ext. 5258
Email: support@frontiernetworks.ca
Note: During Business Hours or after hours call the support centre and ask for Tier 2 and they will transfer your call for immediate service and support.
Level 3 VP Escalation 24 x 7 x 365
Don Handapangoda
VP of Operations
Phone: 1-866-833-2323 Ext. 5272
Cellular: 416-505-4987 *
* This is the best number to use
Escalation Availability: 24 x 7
** DO NOT EMAIL ESCALATION CONTACT **
** DO NOT TEXT AN ESCALATION CONTACT **
Level 4 VP Escalation 24 x 7 x 365
Marc Ackley
VP of Technology
Phone: 1-866-833-2323 Ext. 5246
Cellular: 416-666-1575 *
* This is the best number to use
Escalation Availability: 24 x 7
** DO NOT EMAIL ESCALATION CONTACT **
** DO NOT TEXT AN ESCALATION CONTACT **
Please note, for general billing inquiries please use following: 1-866-833-2323 Ext. 3 or by email to billing@frontiernetworks.ca