Skip to content
Frontier Networks
  • Solutions
    • Business Broadband
      • Business Internet Plans
      • Network Security
      • Starlink
    • Business Voice
      • Hosted Voice (HPBX)
      • Microsoft Teams
      • Sip Channels
    • Colocation
      • Data Centre Colocation
      • 151 Front
    • Music For Business
    • Physical Security
    • Roll Out Services
  • Products
    • Store In A Box
    • LineSwap
  • Use Cases
    • Small and Medium Sized Businesses
      • Small and Medium Sized Business
      • Remote Worker / VPN
    • Quick Service and Fast Casual Restaurants
      • Quick Service Retail
      • Guest Wifi
      • IPTV
    • Large Enterprise
    • Corporate Stores and Franchise Locations
    • Temporary Internet for POP Up Retail & Venues
    • Disaster Recovery Internet Service
  • Resources
    • Customer Stories
    • Blog
    • Support Performance
  • Partners
    • Partner Programs
    • MSP Partner Program
    • Channel Partners
    • Carrier and Wholesale
  • Support
    • Custom Support
      • Trouble Reporting
      • Escalate Support Ticket
      • Support Portal
    • Developer Resources
  • Contact Us
    • Connect With Us
    • Get Quote
    • Partnership Inquiry
    • MSP Partnership Inquiry
  • About
    • Who We Are
    • Meet The Team
    • Careers
1.866.833.2323

Support Performance

Most providers won’t tell you how long you’ll wait. We will.

Go looking for any Canadian connectivity provider that publishes how often they actually pick up the phone. You will not find one. These are ours, taken straight from our phone system, updated as the year goes on. The line is at the bottom of this page if you want to test them.

95.8%

reached a live agent

95.8%

reached a live agent

95.8%

reached a live agent

95.8%

reached a live agent

Frontier round-the-clock support queue. January 1 to July 24, 2026.

Regulatory

  • Privacy Policy
  • 911 Calling Tips
  • 911 Service Explanation
  • Law Enforcement
  • Toll Fraud
  • Accessibility Plan

Helpful Links

  • Who We Are

© Frontier Networks Inc. 2026